Returns & Exchanges
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return, please email info@bestfaceandbody.com Please include your order number or proof of purchase and the reason for your return.
Several types of goods are exempt from being returned. Non-returnable items include:
- Gift cards and Series of treatments
- Downloadable software products
- Makeup and personal care items
- Items purchased on sale or at a discount
Damages & Issues
Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
We only replace items if they are defective or damaged. You may be required to return the product before an exchange can be made. Please send an email with your order number/proof of purchase and a description of your problem to info@bestfaceandbody.com.
Refunds
Once your return request is received and evaluated, we will email you a status of the approval or rejection of your claim.
If you are approved for a refund, a credit will automatically be applied to your original method of payment. Refund processing can take up to 5-10 business days.
Late or Missing Refunds
If more than 15 business days have passed since we’ve approved your return, first check your account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please email us at info@bestfaceandbody.com
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Missing Shipments
A tracking link will be sent to you once an order has been prepared for delivery. Please refer to the tracking data to determine where your package is.
It is the customer’s responsibility to provide a complete and accurate shipping address at time of ordering. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Repackaging and reshipping fees may apply to the customer if a package is not received due to an address error.