Returns & Exchanges

Returns

Our return policy is valid for 30 days from the date of purchase. Unfortunately, after this period, refunds or exchanges are no longer available.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, please email info@bestfaceandbody.com Please include your order number or proof of purchase and the reason for your return.

Several types of goods are exempt from being returned. Non-returnable items include:

  • Gift cards and Series of treatments
  • Downloadable software products
  • Makeup and personal care items
  • Items purchased on sale or at a discount

Replacements for Damaged, Defective or Incorrect Items

We want you to love every item you receive. If your order arrives damaged, defective, or incorrect, we’re here to make it right.

  • Eligibility: Replacements are offered for items that are damaged, defective, or incorrectly fulfilled.

  • Verification: You may be asked to provide photos or return the item for review.

  • Return Shipping: If a return is needed, we’ll provide a prepaid shipping label—no extra cost to you.

  • Next Steps: Once the issue is confirmed, we’ll promptly send a replacement or offer an appropriate resolution.

Please contact us within 7 days of delivery by emailing info@bestfaceandbody.com with your order number and a brief description of the issue.

    Refunds & Processing

    If we determine your order qualifies for a refund, you’ll receive an email confirming approval. A credit will then be issued to your original payment method. Please allow 5–10 business days for processing.

    Late or Missing Refunds
    If more than 15 business days have passed since we’ve approved your return, first check your account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

    If you’ve done all of this and you still have not received your refund, please email us at info@bestfaceandbody.com

    Delivery Issues

    You’ll receive a tracking link once your order is ready to ship. Please use it to monitor your package’s progress.

    Customers are responsible for providing a complete and accurate shipping address at checkout. We are not liable for delays or non-delivery due to address errors, and repackaging/reshipping fees may apply.

    Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. If your order does not arrive or goes missing in transit, please contact us at info@bestfaceandbody.com—we’ll do our best to help.