Refund policy
Returns
Our return policy is valid for 30 days from the date of purchase. To request an eligible return or exchange, contact us within this period.
Eligible returns must be unused, in the same condition you received them, and in their original packaging. Opened or used products are not eligible for return or exchange unless they are defective, as described below.
Before sending anything back, email info@bestfaceandbody.com with your order number or proof of purchase and the reason for your request. Please wait for approval and return instructions.
Sale and Discounted Items
Sale and discounted items are final sale and are not eligible for return or exchange unless they are damaged or defective. Any item purchased below its full retail price, or purchased using a coupon or discount code, counts as a sale item. This includes discounted systems, bundles, and promotional offers.
The damage and defect reporting deadlines below also apply to sale and discounted items.
Other Non-Returnable Items
Other non-returnable items include gift cards, series of treatments, downloadable software products, and makeup and personal care items. If a product arrives damaged or is defective, please contact us under the replacement policy below.
Exchanges
Exchanges are available on approved, new, unopened products purchased at full retail price. Sale or discounted items and purchases made using a coupon or discount code are not eligible for exchange, except for damaged or defective items.
For an approved exchange, you are responsible for the cost of shipping the original item back, shipping the replacement item to you, and any additional price difference. We will not ship the exchange until we have received the original item, confirmed its condition, and arranged payment of the applicable shipping costs and price difference.
Email info@bestfaceandbody.com before returning an item so we can review your request and provide instructions. Damaged, defective, or incorrectly fulfilled orders are handled separately below.
Damaged, Defective, or Incorrect Items
- Items that arrive damaged: Contact us within 7 days of delivery.
- Defective products: Contact us within 30 days of the date of purchase. A defect can include a problem with the product formula, even if the packaging is intact. Opened products may qualify for replacement if they are defective.
- Incorrect items: Contact us within 7 days of delivery.
Email info@bestfaceandbody.com with your order number and a brief description of the issue. We may ask for photos or for the item to be returned for review. If a return is needed for a damaged, defective, or incorrectly fulfilled item, we will provide a prepaid return shipping label at no cost to you. Once the issue is confirmed, we will send a replacement or offer an appropriate resolution.
Return Shipping
Customers pay return shipping for approved returns unless the item is damaged, defective, or incorrectly fulfilled as described above. Contact us for the return address before shipping anything. For items valued over $75, we recommend a trackable shipping service or shipping insurance; we cannot guarantee receipt of returned packages.
Refunds and Processing
We will email you after reviewing your return to confirm whether a refund is approved. Approved refunds are issued to your original payment method. Please allow 5–10 business days for processing. Original shipping charges are non-refundable.
If more than 15 business days have passed since approval and your refund has not appeared, check your account and contact your credit card company or bank. If you still need help, email info@bestfaceandbody.com.
Delivery Issues
You will receive a tracking link once your order is ready to ship. Customers are responsible for providing a complete and accurate shipping address. We are not liable for delays or non-delivery due to address errors, and repackaging or reshipping fees may apply.
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. If your order does not arrive or goes missing in transit, email info@bestfaceandbody.com and we will do our best to help.